Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and authentication credentials. If you sign in through Google, we receive basic profile information from your Google account.

Property and Booking Data

We collect property addresses, property details (size, type), service selections, scheduling preferences, and booking history to provide our media booking services.

Usage Information

We automatically collect information about how you interact with our platform, including pages visited, features used, and timestamps of your activities.

Device Information

We may collect information about the device you use to access our platform, including device type, operating system, and browser type.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process and manage your media service bookings
• Match you with appropriate photographers and media professionals
• Communicate with you about bookings, updates, and support
• Send you marketing communications (with your consent)
• Analyze usage patterns to improve user experience
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Service Providers: Photographers, videographers, and other media professionals who fulfill your bookings receive necessary information to provide services.
• Third-Party Services: We rely on trusted providers to operate our platform, including Convex for data storage and backend infrastructure, Google for authentication, Amazon Web Services (S3) for media file storage, Stripe for payment processing, Resend for email delivery, and Sentry and Vercel Analytics for error monitoring and usage analytics.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication mechanisms, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us atsupport@remo-app.com.

6. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though some features may not function properly without cookies.

7. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: